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environmental

drainage Solutions ltd

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On Site:-  We understand that what is "on site" to us, may be your home, and we will treat it as such.  All units carry shoes covers, protective sheeting etc to ensure that if we do need to enter your property, we will  leave it in the condition we find it (but with a working drainage system!).  If we are carrying out excavation works, we will take pre and post works photographs and endeavour to reinstate to match existing as closely as possible.  We will always highlight any likely difficulties prior to commencement of works.  On completion, the site will be left clean and tidy, and you will be asked to confirm your satisfaction.  If you have any concerns whatsoever regarding the works, please ring the office immediately and a Director will address the matter.

 

All EDS staff carry proof of identity, including a photograph and telephone number for verification. EDS only use staff and operatives competent in the work involved and all works will be carried out in accordance with current best practice Health and Safety practice.

No Obligation Free Advice:- We are always happy to discuss drainage issues and will provide relevant information without high pressure sales.  It is our experience that honest expert FREE advice best reassures the customer of the quality and value of our service.  

 

No Callout Charge:- The hourly rate you are quoted is for time on site and includes our travel overheads. We will never request a callout charge.  

 

Hourly Rate:- Our staff are paid hourly and therefore we charge hourly.  Whilst a fixed price may initially appear advantageous, it will almost certainly result in a more expensive final cost.  The price you are quoted is an hourly rate for a fully equipped blockage unit, with all the necessary equipment and expertise to clear most blockages (exceptions include concrete, thick tree roots etc).  

 

No Lone Workers:- The majority of our competitors operate single manned blockage units.  Here at EDS our blockage response units include two operatives.  Not only does this ensure all works can be undertaken safely, but also ensures maximum efficiency and minimum time on site, and hence minimum cost to the customer.  

 

We will not start the job and then request additional monies for jetting or chemicals etc.  We will keep you informed of progress and always seek authorisation to go beyond the first hour if required.  We will not use high pressure sales to try to convert a simple blockage to an unnecessary CCTV Survey!  Only when a blockage has reoccurred frequently, or an obvious defect is suspected, will we recommend a CCTV survey.  

Federation of Master Builders:- We are an FMB MasterBond Contractor is regularly audited by the FMB and only experienced Contractors who work to the highest professional standards can achieve MasterBond status, and offer a MasterBond warranty.  FMB MasterBond "your assurance of a quality service".  

 

TrustMark is a Government initiative to help consumers find reputable firms to undertake quality repair and maintenance work.  EDS are TrustMark registered and are regularly audited.  TrustMark provides the confidence to use EDS for the first time.  Once you have made the decision to give us a call, we will happily provide references.

OUR AIM IS TO PROVIDE THE BEST QUALITY, BEST VALUE DRAINAGE SERVICE AVAILABLE.  OUR REPUTATION TO DATE IS BUILT UPON 15 YEARS OF SUCCESSFULLY SATISFYING OUR CLIENT'S DRAINAGE NEEDS

Assured Quality

Transparent Pricing Structure

Considerate of Your Property

Considerate of Your Time

EDS will arrive on site within 1 hour of an appointment, in a vehicle clearly marked with the Company’s name.  If we are running late (or early!) you will be contacted to ensure that this is acceptable.  All EDS staff carry proof of identity, including a photograph and telephone number for verification.  We will keep you informed of progress during the course of the works.  Our blockage response units include two operatives which means maximum efficiency and minimum time on site, and hence minimum cost to you, the customer.

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Customer Care is Paramount to EDS