TrustMark is a Government initiative to help consumers to find reputable firms to undertake quality repair and maintenance work. EDS are TrustMark registered and are regularly audited. TrustMark provides the confidence to use EDS for the first time. Once you have made the decision to give us a call, we will happily provide references.

No Obligation Free Advice:- We are always happy to discuss drainage issues and will provide relevant information without high pressure sales. It is our experience that honest expert advice best reassures the customer of the quality and value of our service.

No Callout Charge:- The hourly rate you are quoted is for time on site and includes our travel overheads. We will never request a callout charge.

Hourly Rate:- Our staff are paid hourly and therefore we charge hourly. Whilst a fixed price may initially appear advantageous, it will almost certainly result in a more expensive final cost. The price you are quoted is an hourly rate for a fully equipped blockage unit, with all the necessary equipment and expertise to clear most blockages (exceptions include concrete, thick tree roots etc). We will not start the job and then request additional monies for jetting or chemicals etc. We will keep you informed of progress and always seek authorisation to go beyond the first hour if required. We will not use high pressure sales to try to convert a simple blockage to an unnecessary CCTV Survey! Only when a blockage has reoccurred frequently, or an obvious defect is suspected, will we recommend a CCTV survey.

On Site:-The majority of our competitors operate single manned blockage units. Here at EDS our blockage response units include two operatives. Not only does this ensure all works can be undertaken safely, but also ensures maximum efficiency and minimum time on site, and hence minimum cost to the customer. EDS will arrive on site within 1 hour of an appointment, in a vehicle clearly marked with the Company’s name. If we are running late (or early!) you will be contacted to ensure that this is acceptable. All EDS staff carry proof of identity, including a photograph and telephone number for verification. We will keep you informed of progress during the course of the work, which will be carried out in accordance with a best practice Health and Safety Policy. EDS only use staff and operatives competent in the work involved.